These SMS Terms cover the text message program of NEXA Mortgage LLC (NMLS #1660690), doing business as Stairway Mortgage (“Stairway Mortgage,” “we,” “us”). Last updated: November 9, 2026.
1. Program
Stairway Mortgage sends text messages to people who opt in. You opt in by checking the optional SMS box on one of our website forms (for example, stairwaymortgage.com/text-opt-in) or by texting START to (954) 993-1625. Opting in is not required to submit a form or to get a loan.
2. Types of messages
- Updates about your loan request and application, and requests for documents
- Appointment reminders and scheduling
- Account notifications and verification codes
- Customer care replies
- Marketing messages such as rate updates, newsletters and birthday wishes
3. Frequency and cost
Message frequency varies. Message and data rates may apply, according to your mobile plan.
4. Opting out
Reply STOP to any message to stop receiving texts. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT. We will send one message confirming you are unsubscribed, and then no further texts. Reply START to subscribe again.
5. Help
Reply HELP to any message for help, email support@stairwaymortgage.com or call (954) 993-1625.
6. Privacy
We will not share your mobile information with third parties or affiliates for promotional or marketing purposes. Text messaging opt-in data and consent are never sold, rented or shared with any third party, except the providers that deliver our messages. See our Privacy Policy.
7. Carriers
Mobile carriers are not liable for delayed or undelivered messages.
8. Other terms
Our Terms of Use also apply. Stairway Mortgage is a division of NEXA Mortgage LLC, 5559 S Sossaman Rd, Bldg 1, Ste 101, Mesa, AZ 85212.